The Financial Services (FS) Cloud is RedCloud’s flagship product covering the breadth of use-cases across the digital financial services landscape. The Cloud enables financial service providers to deliver innovative and reliable solutions in record time. The Cloud includes all Agent, Merchant & Insurance Cloud features.
Powerful Transaction Engine
At the core of the product is RedCloud’s ground breaking real-time transaction engine which powers the financial activity across the Cloud. Your organisation and customers benefit from an intelligent identity model and set of configurable transaction types, rules and roles meaning a platform which puts you in control. The engine supports the creation of single or multiple accounts for consumers, merchants and agents leading to the best in platform flexibility and scalability.
Say goodbye to limits in how your customers interact with you. The FS Cloud supports practically any connected device type meaning anyone, anywhere can now benefit from your services. A wide range of channels can be used to interact with the Cloud, including the ability for customers to access the service via smartphone and tablet apps, web, and protocols more common to feature phones like USSD, Java Midlet, STK and SMS. What’s more, you’re able to configure parameters once, and simultaneously run across a variety of channels.
RedCloud provides preconfigured end-user and management interfaces which complement the transaction engine and can be white-labelled to your organisation’s own brand. If your organisation already has existing end-user interfaces (like a smartphone app) RedCloud’s products can work behind the scenes so new features can be added to your channels in record time.
Spanning the breadth of consumer and SME financial needs, the FS Cloud supports activity across payments, savings, loans and insurance in order for your organisation to meet a variety of customer needs easily and effectively.
Features include the ability to enable person-to-person payment, airtime purchase, bill payment, international remittances, merchant payments, as well as to empower customers to carry out saving activity, receive and repay loans, and access insurance products. You can even choose whether your organisation launches stand-alone accounts, accounts linked to a bank account or card, or to simply use the back-end transaction engine to power existing accounts.
The FS Cloud is defined by its scale of configurability, an industry-leading hallmark which means it is effortlessly leveraged to serve specific needs in particular markets. In determining the exact features, rules and workflows – for both customers and those managing the service – it reinvents how financial services are delivered and accessed. RedCloud even empowers its customers to directly configure those parameters in order to make costly and painful change requests a thing of the past.
Leverage Core Assets
The FS Cloud is able to fit seamlessly into any existing or proposed ecosystem by supporting core banking integration, links to card and ATM networks and by also having a dedicated agency module designed to facilitate cash deposits and withdrawals. Standardised inbound and outbound APIs ensure that the Cloud is able to connect to and communicate with internal systems, middleware and external systems in order to provide a richer set of features and a richer customer experience.
Trust & Confidence
Customers and organisations need to know their money and data is held in a safe, secure and trusted environment. It’s for that reason the FS Cloud includes leading security and encryption features, as well as a transaction engine that monitors, records and reports all activity that runs across the service. Complementing those is the configurable set of KYC, AML and Audit processes that can be tailored to meet your specific requirements. The result is a product which service providers, customers and regulators have unrivalled confidence in.
RedCloud also provide the tools to manage the service from a single web location, saving on overheads and time. One of the benefits of the portal is an advanced Customer Relationship Management feature which allows service providers to meet the needs of their customers conveniently and swiftly. Beyond this, providers can define and maintain end user products, administer and interrogate specific transactions, manage bulk payments, as well as to add single or multiple new identities to the service. The portal even takes care of accounting where funds can be credited or debited from the platform, as well as providing a place for Trust bank account reconciliation to be managed.
Transactions shouldn’t just about their utility in moving money from one place to another. Our Analytics suite has been architected to provide a range of pre-configured insights available not just to service providers but also to other stakeholders who facilitate the service – like agents and merchants. The result? The whole ecosystem can start to use transaction-orientated big data to drive business strategy and product innovation.