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Privacy Policy

Privacy Policy
  1. General
    1. This Privacy Policy describes how RedCloud and its affiliated companies (“we,” “us,” “us,” or “RedCloud”) as well as our unaffiliated service providers treat personal data that we collect through the Marketplace. Due to the B2B character of the Marketplace (see Terms and Conditions of Use of the Marketplace No. 2), the processing of personal data is the exception. We therefore expect to process only limited personal data. All the terms that are not defined herein shall have the meaning ascribed to them in the Terms and Conditions of Use of the Marketplace (the “Terms”), which Users the Marketplace (“Users”) accept with the use of the Marketplace. The Terms may be updated from time to time at the sole discretion of RedCloud.
    2. To use the Marketplace efficiently and securely, Users must sometimes provide certain personal information/data (“Personal Data”), such as their name and surname, e-mail account, telephone, billing information, and any other information required to provide the Marketplace Services. Therefore, it is required that the information provided is updated, true and accurate. The basis for us to process personal data is the execution by the Users of the Terms and Conditions of Use of the Marketplace, which shall constitute a Contract valid and binding. We may share Personal Data with affiliated companies.
  2. Provision of Personal Data
    1. Users may choose voluntarily , but are not obligated, to provide us with additional Personal Data for business reasons only, such as gender, preferred language(s), city, or other information, such as when Users fill out a form, respond to surveys, participate in promotions, communicate with our helpdesk team, or share their experience with us.
    2. Also, when Users use the Marketplace and Payment Services, we collect personal information automatically. This information may include: (i) Geolocation information, such as precise or approximate location, determined from mobile device’s IP address or GPS. We may also collect this information when Users are not using the app if it is enabled through device settings or permissions; (ii) Usage information, such as the pages or content, searches for Products or Services, social media and other actions taken on the Marketplace; (iii) Log Data and device information (including clicking on links to third party applications), IP address, dates and times of access, hardware and software information, unique identifiers, error data, cookie data, and the pages viewed or interacted with before or after using the Marketplace; (iv) Cookies and Similar Technologies, as described in this Privacy Policy; and (v) Payment information, such as the payment instrument used, date and time, payment amount, payment instrument expiration date and billing zip code, address and other details related to the payment, including information about interaction with content and services available through RedCloud.
    3. To the extent permitted by applicable law, we may receive additional information about Users, such as references, demographic data, or information to help detect fraud and security issues from third party service providers or partners and combine it with information we have about Users.
  3. Usage of Personal Data
    1. We use Personal Data to improve and develop the Marketplace in order to: (i) enable access the Marketplace and the sale and purchase of Products; (ii) perform analytics, debugging and research; (iii) communicate with by inter alia sending messages, updates, security alerts and account notifications,; (iv) detect and prevent fraud; (v) configure and personalize the experience based on interactions with the Marketplace, the search and purchase history, preferences and profile information, and other content submitted.
    2. We use Personal Data to: (i) create and maintain an environment of trust and security; (ii) detect and prevent fraud, unwanted messages, abuse, security incidents and other harmful activities; (iii) conduct security investigations and risk assessments; (iv) verify or authenticate information provided, perform checks against databases and other sources of information; (v) help resolve disputes; and (vi) comply with the law, respond to lawful requests, prevent harm, and protect our rights.
    3. We use Personal Data to: (i) provide, personalize, measure and improve our advertising and marketing; (ii) personalize, measure and improve our advertising; (iii) administer programs, rewards, surveys, or other promotional activities or events sponsored or operated by the Marketplace or its third party partners; and (iv) analyze characteristics and preferences to send promotional messages, marketing, advertising and other information that we believe may be of interest.
    4. We use Personal Data to: (i) allow or authorize third parties to use the Payment Services; (ii) detect and prevent money laundering, fraud, abuse and security incidents; (iii) conduct security investigations and risk assessments; (iv) comply with legal obligations (such as anti-money laundering provisions), and (v) provide and improve the Payment Services.
    5. Any use of personal data relates to the operation, functionality and improvement of the Marketplace and/or the Services and is necessary for or based on the legitimate interest of RedCloud or the preparation or fulfillment of an agreement with the Users.
  4. Compliance with law
    1. We may disclose information to courts, law enforcement, governmental or public authorities, tax authorities or authorized third parties to the extent we are required or permitted by law or when disclosure is reasonably necessary to: (i) comply with our legal obligations; (ii) comply with a valid legal request or respond to claims made against RedCloud; (iii) respond to a valid legal request in connection with a criminal investigation to address suspected illegal activity, or respond to any other activity that may expose us or any of our other Users to legal or regulatory liability. We will never disclose information without legitimate reason.
    2. Where applicable, we may notify Users of lawful requests unless: (i) notification is prohibited by the legal process itself, by a court order received, or by applicable law, or (ii) we believe that providing notification would be futile, ineffective, cause a risk of injury or bodily harm to a person or group, create, or increase a risk of fraud or harm to RedCloud or Users, or expose RedCloud to a claim of obstruction of justice.
  5. Service Providers
    1. We share Personal Data with affiliated and unaffiliated service providers to help us administer our business, including service providers that help us to: (i) verify identities or authenticate identification documents, (ii) match information against public databases, (iii) conduct background or police checks, fraud prevention and risk assessment, (iv) develop, maintain and debug products, (v) enable the provision of the Services, (vi) provide customer service, advertising or payment services, or (vii) process, manage or evaluate insurance claims or similar claims. These vendors are contractually obligated to protect Personal Data received and have access to it to perform these tasks.
    2. If applicable, where a data recipient is located outside the EEA, RedCloud will implement, if necessary, appropriate data protection safeguards in accordance with applicable law.
  6. Cookies
    1. The Marketplace may use a tracking system using “cookies”, so that access to information, when moving from page to page, is done more quickly. It also helps in some cases to identify Users, without the need to ask them for their password again and again. These cookies are small files sent by the visited page and are stored on the hard disk of the computer, occupying little space. Users are informed that by using their browser options they can limit or restrict the hosting of these “cookies” as they wish, although it is not advisable to restrict them completely. The system may collect information about preferences and interests. In the event that this occurs, the information will be used exclusively for statistical purposes to improve the services provided on the Marketplace.
  7. Right of access, rectification, or deletion
    1. In relation to their Personal Data the User may exercise their rights of access, rectification or deletion, and request exclusion in accordance with the provisions of the applicable regulations on the subject by sending an email to the help center email address: Nigeria – nga.support@red101.com, South Africa – customercare.za@redcloudtechnology.com
    2. In case the Personal Data is processed by third parties, a request for rectification, erasure or restriction will be forwarded also to such third parties unless this proves impossible or involves disproportionate effort.
    3. In certain jurisdictions, Users may request that Personal Data be deleted. Please note that if we receive a request to delete Personal Data: (i) we may retain Personal Data as necessary for our legitimate business interests, such as money laundering prevention, fraud detection and prevention, and security enhancement, and (ii) we may retain and use Personal Data to the extent necessary to comply with our legal obligations.
  8. Security
    1. The personal information that Users enter on the Marketplace is completely confidential and we will use commercially reasonable efforts to protect their privacy. When data and numbers corresponding to credit cards are entered, these are encrypted according to security standards, for greater security of the Users.
    2. It is important that Users protect themselves against unauthorized access to their Accounts, passwords and to their computers, devices, and applications. We recommend using a unique password for each Account that is not used on other online accounts. Be sure to log off when finishing using a shared computer. In the event of a breach, the User shall immediately inform RedCloud.
  9. Retention periods

    1. Personal Data will be retained only for as long as a User remains registered in the Marketplace and, if applicable, as long as required by statutory retention requirements. If an Account is closed, we will delete all Personal Data we hold about this Account. This excludes data for the fulfilment of our legal and contractual obligations.

  10. Modifications
    1. We reserve the right to modify this Privacy Policy at any time, in accordance with applicable law. In that case, we will post the revised Privacy Policy and will also notify Users of the changes using the Marketplace at least thirty (30) days prior to the effective date . If Users do not agree to the modified Privacy Policy, they may cancel their Account. If Users do not cancel their Account prior to the effective date of the modified Privacy Policy, continued use of or access to the Marketplace will be subject to it.
Política de privacidad
  1. Generalidades
    1. Esta Política de Privacidad describe cómo RedCloud Argentina S.A. y sus empresas afiliadas (“nosotros”, “nos” o “RedCloud”) tratan los datos personales que recogemos a través del Mercado en Línea. Todos los términos que no estén definidos en el presente documento tendrán el significado que se les atribuye en los Términos y Condiciones de Uso del Mercado en Línea.
    2. Para utilizar el Mercado en Línea de forma eficiente y segura, los Usuarios deben proporcionar cierta información (“Datos Personales”), incluyendo su nombre y apellidos, cuenta de correo electrónico, teléfono, información de facturación, y cualquier otra información necesaria para facilitar la prestación de los Servicios, sin la cual sería imposible proporcionar los Servicios. Por lo tanto, se requiere que la información proporcionada esté actualizada, sea verdadera y exacta. La base para que tratemos sus Datos Personales es la ejecución por su parte de los Términos y Condiciones de Uso del Mercado en Línea, que constituirán un Contrato válido y vinculante. Podemos compartir los Datos Personales con nuestras filiales corporativas que estén relacionadas por la propiedad o el control común.
  2. Suministro de Datos Personales

    1. Usted puede optar por proporcionarnos Datos Personales adicionales, como el sexo, el idioma o los idiomas preferidos, la ciudad u otra información, por ejemplo, cuando rellena un formulario, responde a encuestas, participa en promociones, se comunica con nuestro equipo de asistencia o comparte su experiencia con nosotros.

    2. Además, cuando usted utiliza el Mercado en Línea y los Servicios de Pago, recopilamos información personal automáticamente. Esta información puede incluir: (i) Información de geolocalización, como la ubicación precisa o aproximada, determinada a partir de la dirección IP o el GPS de su dispositivo móvil. También podemos recopilar esta información cuando no esté utilizando la aplicación si la habilita a través de la configuración o los permisos de su dispositivo; (ii) Información de uso, como las páginas o el contenido que ve, las búsquedas de Productos o Servicios, las redes sociales y otras acciones realizadas en el Mercado en Línea; (iii) Datos de registro e información del dispositivo (incluyendo si ha hecho clic en enlaces a aplicaciones de terceros), dirección IP, fechas y horas de acceso, información de hardware y software, identificadores únicos, datos de errores, datos de cookies y las páginas que ha visto o con las que ha interactuado antes o después de utilizar el Mercado en Línea; (iv) Cookies y tecnologías similares, tal y como se describen en nuestros Términos; y (v) Información sobre el pago, como el instrumento de pago utilizado, la fecha y la hora, el importe del pago, la fecha de caducidad del instrumento de pago y el código postal de facturación, su dirección y otros detalles relacionados con el pago , incluida la información sobre su interacción con los contenidos y servicios disponibles a través de Redcloud.
    3. En la medida en que lo permita la legislación aplicable, podemos recibir información adicional sobre usted, como referencias, datos demográficos o información para ayudar a detectar el fraude y los problemas de seguridad de terceros proveedores de servicios o socios y combinarla con la información que tenemos sobre usted.
  3. Uso de Datos Personales
    1. Utilizamos los Datos Personales para mejorar y desarrollar el Mercado en Línea con el fin de: (i) permitirle acceder al Mercado y vender y comprar Productos; (ii) realizar análisis, depuración e investigación; (iii) comunicarnos con usted enviándole mensajes, actualizaciones, alertas de seguridad y notificaciones de cuenta, entre otros; (iv) detectar y prevenir el fraude; (v) configurar y personalizar su experiencia en función de sus interacciones con el Mercado en Línea, su historial de búsqueda y compra, sus preferencias e información de perfil, y otros contenidos que nos envíe.
    2. Utilizamos los Datos Personales para: (i) crear y mantener un entorno de confianza y seguridad; (ii) detectar y prevenir el fraude, los mensajes no deseados, el abuso, los incidentes de seguridad y otras actividades perjudiciales; (iii) llevar a cabo investigaciones de seguridad y evaluaciones de riesgo; (iv) verificar o autenticar la información que usted proporciona, realizar comprobaciones con las bases de datos y otras fuentes de información; (v) ayudar a resolver conflictos; y (vi) cumplir con la ley, responder a las solicitudes legales, prevenir daños y proteger nuestros derechos.
    3. Utilizamos los Datos Personales para: (i) proporcionar, personalizar, medir y mejorar nuestra publicidad y marketing; (ii) personalizar, medir y mejorar nuestra publicidad; (iii) administrar programas, recompensas, encuestas u otras actividades o eventos promocionales patrocinados u operados por el Mercado en Línea o sus socios terceros; y (iv) analizar las características y preferencias para enviarle mensajes promocionales, marketing, publicidad y otra información que creemos que puede ser de su interés.
    4. Utilizamos los Datos Personales para: (i) permitir o autorizar a terceros el uso de los Servicios de Pago; (ii) detectar y prevenir el blanqueo de dinero, el fraude, el abuso y los incidentes de seguridad; (iii) realizar investigaciones de seguridad y evaluaciones de riesgo; (iv) cumplir con las obligaciones legales (como las disposiciones contra el blanqueo de dinero), y (v) proporcionar y mejorar los Servicios de Pago.
  4. Cumplimiento de la ley
    1. Podemos revelar su información a los tribunales, a las fuerzas de seguridad, a las autoridades gubernamentales o públicas, a las autoridades fiscales o a terceros autorizados en la medida en que nos lo exija o permita la ley o cuando la revelación sea razonablemente necesaria para (i) cumplir con nuestras obligaciones legales; (ii) cumplir con una solicitud legal válida o responder a las reclamaciones presentadas contra RedCloud; (iii) responder a una solicitud legal válida en relación con una investigación penal para hacer frente a una presunta actividad ilegal, o responder a cualquier otra actividad que pueda exponernos a nosotros, a usted o a cualquiera de nuestros otros Usuarios a la responsabilidad legal o reglamentaria.
    2. Cuando proceda, podremos notificar a los Usuarios las solicitudes legales, a menos que (i) la notificación esté prohibida por el propio proceso legal, por una orden judicial recibida o por la ley aplicable, o (ii) consideremos que proporcionar la notificación sería inútil, ineficaz, causaría un riesgo de lesión o daño corporal a una persona o grupo, crearía o aumentaría un riesgo de fraude o daño a RedCloud o a los Usuarios, o expondría a RedCloud a una reclamación de obstrucción de la justicia.
  5. Proveedores de servicios
    1. Compartimos Datos Personales con proveedores de servicios afiliados y no afiliados para ayudarnos a administrar nuestro negocio, incluidos los proveedores de servicios que nos ayudan a (i) verificar su identidad o autenticar sus documentos de identificación, (ii) cotejar información con bases de datos públicas, (iii) realizar comprobaciones de antecedentes o policiales, prevención de fraudes y evaluación de riesgos, (iv) desarrollar, mantener y depurar productos, (v) permitir la prestación de los Servicios, (vi) prestar servicios de atención al cliente, publicidad o pago, o (vii) procesar, gestionar o evaluar reclamaciones de seguros o similares. Estos proveedores están obligados por contrato a proteger sus Datos Personales y tienen acceso a ellos para realizar estas tareas.
  6. Derecho de acceso, rectificación o supresión
    1. El Usuario podrá ejercer sus derechos de acceso, rectificación o supresión, así como solicitar la exclusión de acuerdo con lo establecido en la normativa aplicable en la materia, enviando un correo electrónico a la dirección de correo electrónico del centro de ayuda: soporte@red101.com
    2. En caso de que los Datos Personales sean tratados por terceros, su solicitud de rectificación, supresión o restricción se remitirá también a dichos terceros, salvo que ello resulte imposible o suponga un esfuerzo desproporcionado.
    3. En determinadas jurisdicciones, usted puede solicitar la supresión de sus Datos Personales. Tenga en cuenta que si solicita la eliminación de sus datos personales (i) podremos conservar sus Datos personales en la medida en que sea necesario para nuestros intereses comerciales legítimos, como la prevención del blanqueo de capitales, la detección y prevención del fraude y la mejora de la seguridad, y (ii) podremos conservar y utilizar sus Datos personales en la medida en que sea necesario para cumplir con nuestras obligaciones legales.
  7. Seguridad
    1. La información personal que los Usuarios introducen en el Mercado en Línea es completamente confidencial y haremos todo lo posible para proteger su privacidad. Cuando se introducen los datos y números correspondientes a las tarjetas de crédito, éstos son encriptados según los estándares de seguridad, para mayor seguridad de los Usuarios.
    2. Hemos adoptado los niveles de seguridad de protección de los datos personales legalmente requeridos, y hemos instalado todos los medios y medidas técnicas a nuestro alcance para evitar la pérdida, mal uso, alteración, acceso no autorizado y robo de los datos personales.
    3. Es importante que los Usuarios se protejan contra el acceso no autorizado a sus Cuentas, contraseñas y a sus ordenadores, dispositivos y aplicaciones. Recomendamos utilizar una contraseña única para su Cuenta que no se utilice en otras cuentas en línea. Asegúrese de cerrar la sesión cuando termine de utilizar un ordenador compartido.
  8. Períodos de conservación
    1. Sus Datos Personales sólo se conservarán mientras permanezca registrado en el Mercado en Línea y, en su caso, durante el tiempo que exijan los requisitos legales de conservación. Si cierra su Cuenta, eliminaremos todos los Datos Personales que tengamos sobre usted.
  9. Modificaciones
    1. Nos reservamos el derecho a modificar esta Política de Privacidad en cualquier momento, de acuerdo con la legislación aplicable. En ese caso, publicaremos la Política de Privacidad revisada y también le notificaremos los cambios utilizando el Mercado en Línea al menos treinta (30) días antes de la fecha de entrada en vigor. Si no está de acuerdo con la Política de Privacidad modificada, puede cancelar su Cuenta. Si no cancela su Cuenta antes de la fecha de entrada en vigor de la Política de Privacidad modificada, su uso o acceso continuado al Mercado estará sujeto a la misma.
Brasil – Política de Privacidade
  1. Geral
    1. Esta Política de Privacidade descreve como a RedCloud e suas empresas afiliadas (“nós”, “nosso” ou “RedCloud”), bem como nossos prestadores de serviço não afiliados, tratam os dados pessoais que coletamos por meio do Marketplace. Devido ao caráter B2B (“de empresa para empresa”) do Marketplace (ver Termos e Condições do Uso do Marketplace, Cláusula 2) o processamento de dados pessoais é uma exceção. Por isso, esperamos processar poucos dados pessoais. Todos os termos não definidos no presente instrumento terão o significado que lhes é atribuído nos Termos e Condições de Uso do Marketplace (“Terms and Condições”), que são aceitos pelos Usuários do Marketplace (“Usuários”) com o uso do Marketplace. Os Termos e Condições podem ser atualizados de tempos em tempos à discricionariedade exclusiva da RedCloud.
    2. Para usar o Marketplace de maneira eficiente e segura, os Usuários devem, às vezes, fornecer certas informações/dados pessoais (“Dados Pessoais”), como por exemplo nome e sobrenome, endereço de e-mail, número de telefone, informações de cobrança e qualquer outra informação requerida para prestar os Serviços de Marketplace. Portanto, é necessário que a informação fornecida seja atualizada, verdadeira e precisa. A base para processarmos dados pessoais é a execução dos Termos e Condições de Uso do Marketplace pelos Usuários, o qual constitui um Contrato válido e vinculante. Podemos compartilhar Dados Pessoais com empresas afiliadas.
    3. A RedCloud Technologies Ltd, empresa registrada no Reino Unido sob o nº 08872820, com sede em 50 Liverpool Street, London, Uk, EC2M 7PY, é a empresa responsável pelo tratamento de eventuais Dados Pessoais coletados dos Usuários quando da utilização do Marketplace. O Encarregado pelo tratamento dos referidos Dados Pessoais pode ser contatado através do e-mail compliance@redcloudtechnology.com.
  2. Fornecimento de Dados Pessoais
    1. Os Usuários podem escolher voluntariamente, mas não são obrigados a, nos fornecer, apenas por razões comerciais, Dados Pessoais adicionais, como gênero, idioma(s) preferido(s), cidade ou outras informações, por exemplo quando os Usuários preenchem um formulário, respondem a pesquisas, participam de promoções, se comunicam com nossa equipe de suporte ou compartilham sua experiência conosco.
    2. Além disso, quando Usuários utilizam o Marketplace e os Serviços de Pagamento, coletamos informações pessoais automaticamente. Essas informações podem incluir: (i) Informação de geolocalização, como localização precisa ou aproximada determinada a partir do endereço de IP de dispositivo móvel ou de GPS. Também podemos coletar essa informação quando os Usuários não estiverem usando o aplicativo, se isso estiver habilitado por meio das configurações e permissões do dispositivo; (ii) Informações de uso, como as páginas e conteúdos, pesquisas por Produtos ou Serviços, mídias sociais e outras ações realizadas no Marketplace; (iii) Dados de registro e informações do dispositivo (incluindo cliques em links de aplicativos de terceiros), endereços de IP, datas e número de acessos, informações de hardware e software, identificadores únicos, dados de erros, dados de cookies, e as páginas visualizadas ou com as quais se interage antes ou depois de usar o Marketplace; (iv) Cookies e Tecnologias Similares, conforme descrito nesta Política de Privacidade; e (v) Informações de pagamento, como o instrumento de pagamento utilizado, dia e hora, valor do pagamento, data de validade do instrumento de pagamento, código postal e endereço para cobrança e outros detalhes relacionados ao pagamento, incluindo informações sobre interação com conteúdos e serviços disponíveis por meio da RedCloud.
    3. Desde que permitido pela legislação aplicável, podemos receber de provedores de serviços terceirizados ou parceiros informações adicionais sobre os Usuários, como referências, dados demográficos ou informações que ajudem a detectar fraudes e problemas de segurança, e combiná-las com informações que temos sobre os Usuários.
  3. Uso de Dados Pessoais
    1. Nós usamos Dados Pessoais para melhorar e desenvolver o Marketplace para: (i) permitir acesso ao Marketplace e à venda e compra de Produtos; (ii) realizar análises, depuração e pesquisa; (iii) comunicação, por exemplo, enviando mensagens, atualizações, alertas de segurança e notificações de conta; (iv) detectar e prevenir fraude; (v) configurar e personalizar a experiência com base em interações com o Marketplace, o histórico de busca e compra, preferências e informações de perfil, e outros conteúdos fornecidos.
    2. Nós usamos Dados Pessoais para: (i) criar e manter um ambiente de confiança e segurança; (ii) detectar e prevenir fraude, mensagens não desejadas, abusos, incidentes de segurança e outras atividades lesivas; (iii) realizar investigações de segurança e análises de risco; (iv) verificar ou autenticar informações fornecidas, realizar verificações em bases de dados e outras fontes de informação; (v) ajudar a resolver disputas; e (vi) cumprir a lei, responder a solicitações legais, prevenir danos, e proteger nossos direitos.
    3. Nós usamos Dados Pessoais para: (i) fornecer, personalizar, medir e melhorar nossa publicidade e marketing; (ii) personalizar, medir e melhorar nossa publicidade; (iii) administrar programas, recompensas, pesquisas, ou outras atividades promocionais ou eventos patrocinados ou operados pelo Marketplace ou seus parceiros terceirizados; e (iv) analisar características e preferências para enviar mensagens promocionais, marketing, publicidade e outras informações que acreditamos que possa ser de interesse.
    4. Nós usamos Dados Pessoais para: (i) permitir ou autorizar terceiros a utilizar os Serviços de Pagamento; (ii) detectar e prevenir lavagem de dinheiro, fraude, abuso e incidentes de segurança; (iii) realizar investigações de segurança e análises de risco; (iv) cumprir obrigações legais (como disposições antilavagem de dinheiro); e (v) fornecer e melhorar os Serviços de Pagamento.
    5. Qualquer uso de dados pessoais está relacionado à operação, funcionalidade e melhoria do Marketplace e/ou dos Serviços, e é necessário para e baseado no legítimo interesse da RedCloud ou na preparação ou cumprimento de um acordo com os Usuários.
  4. Cumprimento de lei
    1. Podemos divulgar informações a tribunais, autoridades policiais, autoridades governamentais ou públicas, autoridades fiscais ou terceiros autorizados, desde que sejamos exigidos ou autorizados por lei, ou quando a divulgação for razoavelmente necessária para: (i) cumprir com nossas obrigações legais; (ii) cumprir com uma exigência legal válida ou responder a demandas apresentadas contra a RedCloud; (iii) responder a uma exigência legal válida em relação a uma investigação criminal para tratar de atividades ilegais suspeitas, ou responder a qualquer outra atividade que possa expor a RedCloud ou qualquer de nossos outros Usuários à responsabilidade legal ou regulatória. Jamais divulgaremos informações sem razões legítimas.
    2. Quando aplicável, poderemos notificar os Usuários dessas exigências legais, a não ser que: (i) a notificação seja proibida pelo próprio processo legal, pela ordem judicial recebida, ou pela legislação aplicável, ou (ii) nós acreditemos que fornecer a notificação seria fútil, ineficaz, causaria risco de lesão ou danos físicos a uma pessoa ou grupo, criaria ou aumentaria o risco de fraude ou dano à RedCloud ou aos Usuários, ou exporia a RedCloud a demandas de obstrução de justiça.
  5. Prestadores de Serviços
    1. Nós compartilhamos Dados Pessoais com prestadores de serviços, afiliados ou não, para nos ajudar a administrar nosso negócio, incluindo provedores de serviço que nos ajudam a: (i) verificar identidades ou autenticar documentos de identidade; (ii) comparar informações com bases de dados públicas; (iii) realizar verificações de histórico e antecedentes criminais, prevenção de fraude e análise de risco; (iv) desenvolver, manter ou depurar produtos; (v) permitir a prestação dos Serviços; (vi) fornecer atendimento ao cliente, publicidade ou serviços de pagamento; ou (vii) processar, gerenciar ou avaliar demandas de seguro ou demandas similares. Esses fornecedores são contratualmente obrigados a proteger os Dados Pessoais recebidos e têm acesso a eles para desempenhar suas tarefas.
    2. Caso aplicável, nos casos em que um destinatário de dados esteja localizado fora do Espaço Econômico Europeu, a RedCloud implementará, se necessário, medidas apropriadas de proteção de dados, de acordo com a legislação aplicável.
  6. Cookies
    1. O Marketplace pode utilizar um sistema de rastreamento por meio de “cookies”, para que o acesso a informações seja feito de forma mais rápida quando se passa de uma página a outra. Em alguns casos, também ajuda a identificar Usuários sem precisar solicitar suas senhas repetidamente. Estes cookies são pequenos arquivos enviados pela página visitada e são armazenados no disco rígido do computador, ocupando um espaço pequeno. Os Usuários são informados de que, utilizando as opções do navegador, podem limitar ou restringir a hospedagem desses “cookies” como desejarem, embora não seja aconselhável restringi-los por completo. O sistema pode coletar informações sobre preferências e interesses. Caso isso ocorra, as informações serão usadas exclusivamente para fins estatísticos para melhorar os serviços prestados no Marketplace.
  7. Direitos dos titulares dos Dados Pessoais
    1. Com relação a seus Dados Pessoais, os Usuários podem exercer seus direitos de (i) confirmar a existência de tratamento de seus Dados Pessoais; (ii) acesso a seus Dados; (iii) correção de Dados incompletos, inexatos ou desatualizados; (iv) eliminação de seus Dados, (v) solicitar, de maneira expressa, a portabilidade de seus Dados a outro fornecedor de produtos ou serviços; (vi) anonimização, bloqueio ou eliminação de dados desnecessários, excessivos ou tratados em desconformidade com a legislação aplicável; (vii) receber informação sobre eventuais entidades públicas e privadas com as quais seus Dados foram compartilhados, de acordo com as disposições previstas nas regulações aplicáveis sobre o tema. Tais direitos podem ser exercidos enviando um e-mail para o endereço de e-mail da central de ajuda: compliance@redcloudtechnology.com.
    2. Quanto ao consentimento, os Usuários podem exercer seu direito de serem informados sobre a possibilidade de não consentir com que seus Dados Pessoais sejam tratados, e as eventuais consequências dessa negativa. Adicionalmente, os Usuários podem revogar seu consentimento a qualquer tempo, nos termos da legislação aplicável, mediante requerimento expresso a ser enviado por e-mail para o seguinte endereço de e-mail: compliance@redcloudtechnology.com.
    3. Caso os Dados Pessoais sejam processados por terceiros, solicitações de correção, eliminação, anonimização ou bloqueio também serão encaminhadas ao referido terceiro, a não ser que isto seja comprovadamente impossível ou implique esforços desproporcionais.
    4. Os Usuários podem solicitar que Dados Pessoais sejam eliminados. Favor observar que se recebermos uma solicitação para eliminar Dados Pessoais, podemos conservar e usar os Dados Pessoais desde que necessário para cumprir nossas obrigações legais e regulatórias, inclusive aquelas relacionadas à prevenção e à identificação de fraude e lavagem de dinheiro.
  8. Segurança
    1. As informações pessoais que os Usuários inserem no Marketplace são completamente confidenciais e nós envidaremos os esforços comercialmente razoáveis para proteger sua privacidade. Quando dados e números correspondentes a cartões de créditos são inseridos, estes são criptografados de acordo com padrões de segurança para maior segurança dos Usuários.
    2. É importante que os Usuários se protejam contra acessos não autorizados a suas Contas, senhas e a seus computadores, dispositivos e aplicativos. Recomendamos utilizar uma senha exclusiva para cada Conta que não seja usada para outras Contas online. Certifique-se de fazer log off quando terminar de usar um computador compartilhado. Em caso de violação, o Usuário deve notificar à RedCloud imediatamente.
  9. Períodos de Conservação
    1. Dados Pessoais serão conservados apenas enquanto o Usuário permanecer cadastrado no Marketplace e, caso aplicável, pelo tempo exigido por disposições legais de conservação. Se uma Conta for encerrada, nós eliminaremos todos os Dados Pessoais que possuímos sobre essa Conta. Isso exclui dados para o cumprimento de nossas obrigações legais e contratuais.
  10. Transferência Internacional de Dados
    1. Em algumas circunstâncias, os destinatários dos Dados Pessoais coletados dos Usuários poderão estar localizados fora do território brasileiro e em países que não ofereçam níveis de proteção a dados pessoais compatíveis com a legislação aplicável. Nesses casos, a RedCloud adotará as medidas necessárias para proteger os Dados Pessoais transferidos ao exterior, de acordo com esta Política de Privacidade e a legislação aplicável, inclusive por meio de eventuais cláusulas contratuais relevantes.
  11. Modificações
    1. Nós nos reservamos o direito de modificar esta Política de Privacidade a qualquer tempo, em conformidade com a legislação aplicável. Nesse caso, publicaremos a Política de Privacidade revisada e notificaremos os Usuários sobre as mudanças, por meio do Marketplace, com pelo menos trinta (30) dias de antecedência da data de entrada em vigor. Se os Usuários não concordarem com a Política de Privacidade modificada, eles podem cancelar sua Conta. Caso os Usuários não cancelem sua Conta antes data da entrada em vigor da Política de Privacidade modificada, o uso continuado ou o acesso ao Marketplace estará sujeito à referida política.
US – Privacy Policy

Welcome to RedCloud Technologies Inc., a Delaware corporation (“RedCloud,” “we,” “us,” or “our”). RedCloud provides an AI-powered Open Commerce Platform connecting suppliers and distributors in FMCG supply chain via our website at www.red101usa.com and any other website, channel, application, mobile features, and/or platform that we operate that reference this Privacy Policy (together, the “Website”). The words “user,” “you,” and “your” refer to entities or individuals that access and/or use the Website.

 

We provide this Privacy Policy (“Privacy Policy”) to describe the types of Personal Information (defined below) collected or provided in connection with a user’s use of the Website. This Privacy Policy also applies to any Personal Information collected, stored, or used by us, such as information you provide us through the above media, by email, mail, or telephonic communications in connection with our Website and any and all products or services provided to you by RedCloud.

 

The information provided in this Privacy Policy is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. By accessing or using our Website, you acknowledge and consent to the Website Terms of Service and this Privacy Policy, including our collection, use, and disclosure of your Personal Information, as described below. This Privacy Policy is not a contract and does not create any legal rights.

 

“Personal Information” is any information that can be used to identify you, such as your name, address, telephone number, email address. This Privacy Policy does not cover data we, or our authorized third-party vendors or partners, collect that cannot be used to identify an individual, or to pseudonymous data.

 

Notice to European users:If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”) (referred to below as “Europe” and “European”), please do not submit information through the website. To the extent that you do, see our European Privacy Rights Notice.

 

RedCloud may provide additional or supplemental privacy notices to individuals for specific products or services that offer at the time we collect Personal Information. For example, this Privacy Policy does not apply to Personal Information that we collect about from RedCloud employees, partners, contractors or job candidates. Such information is subject to separate privacy notices.

 

You can download a printable copy of this Privacy Policy.

 

Index

  • Personal Information We Collect

  • How We Use Your Personal Information

  • How We Share Your Personal Information

  • Your Choices With Respect To Your Personal Information

  • Security Safeguards

  • Third Party Sites

  • International Data Transfers

  • Children

  • Updates to This Privacy Policy

  • How To Contact Us and Exercise Your Rights

 

Personal Information We Collect

In support of our marketplace platform, we collect and use information about the merchants using our platform, partners that may be offering goods or services to our merchants, users of the third-party apps made available through our Website, including Stripe and visitors to our Website.

  • Information You Provide to RedCloud

    We receive and store any Personal Information you post to the Website or provide to us when you set up a user account, or sign up for our newsletters or promotions. You can choose not to provide such Personal Information, in which case you will not be able to access or use portions of the Website or some of their features.

    • Contact data, such as your first and last name, salutation, billing and mailing addresses, phone number, email address, professional title, and company name.

    • Demographic data, such as your city, state, country of residence, and postal code.

    • Communications data based on our exchanges with you, including when you contact us through the Website.

    • Online identifiers and account information, such as your username or passwords for the Website.

    • Payment and transactional data, is collected and processed by our service provider, Stripe (see below). We receive only masked data and transaction ID.

    • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.

    • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

  • Third Party Sources

    We may combine Personal Information we receive from you with Personal Information we obtain from other sources, such as:

    • Public sources, such as government agencies, public records, Social Media Pages, and other publicly available sources.

    • Private sources, such as data providers, data licensors, and account intelligence providers (who help us identify the types of visitors to our Website).

    • Marketing partners, such as joint marketing partners and event co-sponsors.

  • Automated Collection

    We, our service providers and our business partners may automatically receive and store certain types of information about you, your computer or mobile device, and you interaction with our Website over time, our communications and other online services such as:

    • Log data– Our web servers may collect “log data.” Log data provides aggregate information about the number of visits to different pages on the Website. Third-party vendors may also collect aggregate log data independently from us.

    • Web beacons– Some of the pages on the Website may contain electronic images known as web beacons that allow use to count the number of users who have visited those pages. These collect only limited information such as a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These web beacons do not carry any personal Information and you cannot opt-out or refuse them. However, where they operate with cookies, you can render them ineffective by opting out of cookies or changing the cookie setting in your browser.

    • Communication interaction data such as your interactions with our email (sent by us, and/or our marketing service providers), chat messages, voicemail, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

    (collectively, “Device Data”)

  • Cookies

    Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice.

  • Details About Others

    We may collect contact details about individuals whom you refer to us. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

  • Sensitive Data

    We do not collect sensitive data, for example, biometric data, health data, or data revealing racial or ethnic origin, from visitors to the Website.

How We Use Your Personal Information

We are fully committed to providing you with information about the collection and use of Personal Information furnished by, or collected from, those using the Website, our products, and services. It is our practice not to ask you for Personal Information unless we need it or intend to use it. The purposes for collecting your Personal Information are as follows:

  • Services and Operations

    • Providing services such as processing a transaction, including account authentication;

    • Marketing and communications with you in relation to the products and services offered by RedCloud, and other trusted third parties;

    • Providing contests and special offers to you for your voluntarily participation;

    • Provide customer service and support;

    • Notify you of changes to our products, services or Website;

    • Send you information you have requested;

    • Carry out obligations under any contract we have with you;

    • In connection with the creation and maintenance of your user account;

    • In connection with the processing, fulfillment, and shipment of any products or services you purchase/distribute;

    • Tailor your user experience at our Website; and

    • Perform functions as otherwise described to you at the time of collection.

  • Research and Development

    We may use your Personal Information for research and development purposes, including to analyze and improve the Website and our business and to develop new products and services. As part of these activities, we may create aggregated, de-identified and/or anonymized data from Personal Information we collect. We make Personal Information into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Website and promote our business and will not attempt to reidentify any such data.

  • Marketing

    • Communicate with you by email, regular mail, telephone, or mobile devices, about products or services that may be of interest to you either from us or from other third parties;

    • Develop and deliver our promotional content;

    • Develop and display third-party content and advertising tailored to your interests at the Website;

    You may opt-out of our marketing communications as described in the Opt out of communications section below.

  • Service Improvement and Analytics

    We may use your Personal Information to analyze your usage of the Website, improve the Website, improve the rest of our business, help us understand user activity on the Website, including which pages are most and least visited and how visitors move around the Website, as well as user interactions with our emails, and to develop new products and services.

  • Legal Compliance and Protection

    RedCloud shall:

    • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from, or cooperate with government authorities;

    • Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

    • Audit our internal processes for compliance with legal and contractual requirements or our internal policies;

    • Enforce the terms and conditions that govern the Website; and

    • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

  • New Purposes

    We may use your Personal Information for reasons not described in this Privacy Policy where permitted by law and when the reason is compatible with the purpose for which we collected it.

  • Retention

    We generally store/retain your Personal Information as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, as we determine is necessary for business records, and as required under applicable law. To determine the appropriate retention period for Personal Information, we may consider factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. In some cases, we may specifically ask you for your consent to collect, use or share your Personal Information, such as where required by law.

    When we no longer require the Personal Information we have collected about you, we may either delete it or de-identify, aggregate or anonymize it. If we de-identify, aggregate or anonymize your Personal Information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

How We Share Your Personal Information

As a general practice, however, we do not sell, rent, or provide your Personal Information to unaffiliated third parties. We may share your Personal Information with the following parties and as otherwise stated in this Privacy Policy, in other applicable notices, or at the time of collection:

  • Service Providers. The third parties that provide services on our behalf or help us operate the Website or our business (such as information technology and software services, mailing services, marketing services, event management services, and cyber and physical security services).

  • Third parties you designate. Third parties where you have instructed us or provided your consent to do so. We will share Personal Information that is needed for these other companies to provide the services that you have requested, for example, shipment of your products.

  • Other third parties. Third parties, such as social sites (including Facebook and Instagram), to which you subscribe in order for you to link to them through our Website and view our content through those sites.

  • Business and marketing co-sponsors. Third parties with whom we co-sponsor marketing or events.

  • Legal compliance. As we believe is necessary to comply with applicable laws, statutes, or regulations, and/or to enforce this Privacy Policy and the Website Terms of Service and to protect our rights and the rights of others. And as required by a court or government agency or to respond to a claim by you or a third party.

  • Assignment/Corporate change. As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change or, in the unlikely event of a bankruptcy, involving RedCloud.

  • Other Privacy Policies

    Any third parties to whom we may disclose Personal Information may have their own privacy policies that describe how they use and disclose Personal Information. Those policies will govern use, handling, and disclosure of Personal Information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

  • Stripe

    We use the Stripe Identity Services for payment, analytics and other business services. By using our Website, you consent to Stripe collecting images and device information about you and/or your identity documents for use in identification and authentication. Stripe collects transaction and personally identifying information, which it analyzes and uses to operate and improve the services it provides to us, including for fraud detection. Stripe and Redcloud are independent controllers of your Personal Information. Stripe’s processing of your Personal Information is subject to the Stripe Privacy Policy. Note that (i) the Stripe Identity Services may include transmitting Personal Information outside of the United States; and (ii) may include the submission of your Personal Information to third-party service providers, including Governmental Authorities, for the purpose of verifying your identity.

Your Choices With Respect to Your Personal Information

In this section, we describe the rights and choices available to all users.

  • Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or emailing us at us-support@red101.com. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

  • Cookies. For information about cookies employed on our Website and how to control them, see our Cookie Notice.

  • Do Not Track.Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We are not enabled to respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit https://www.allaboutdnt.com.

  • Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at us-support@red101.com.

  • Storage. If you would like us to delete the Personal Information you have provided to us, please contact us at us-support@red101.com and we will respond in a reasonable time. Please note that some or all of this information may be required in order for you to make use of features available via the Website. If you remove this information, you may no longer be able to use these features.

  • Declining to provide information. We need to collect Personal Information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Security Safeguards

We recognize the importance of information security, and we are constantly reviewing and enhancing our security procedures. The Website and our servers have reasonable physical, technical, and administrative security measures in place to help protect your Personal Information against loss, misuse, and alteration while under our control. All web traffic between RedCloud and you is encrypted in transit using secure socket layer technology (SSL). In addition, electronically stored Personal Information is stored on a secure network with firewall protection and access to our electronic information systems requires user authentication via password or similar means. We also employ access restrictions, limiting the scope of employees who have access to Personal Information. However, you should be aware that no transmission of data over the Internet is guaranteed to be completely secure, and we cannot guarantee the security of any information you provide to us.

 

Links to Other Websites

The Website may provide links to other websites for your convenience and information. Third party websites that are accessed through links on the Website have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies, and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information.

 

International Data Transfers

We are headquartered in the United States and may use service providers that operate in other countries. Your Personal Information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

If you are located in the EEA or the UK, please do not use this Website.

 

Children

Our Website is not directed towards minors, and we do not knowingly collect Personal Information from users under the age of 13 or from other websites or services directed at children. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will not knowingly request or collect Personal Information from any child under age 13 without obtaining the required parental consent. While we do not seek to obtain, nor wish to receive, Personal Information directly from minors, we cannot always determine the age of persons who access and use our Website. If a minor provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed from our systems.

 

European Privacy Rights Notice

The Website is hosted in and provided from the United States and are intended for visitors located within the United States. If you use the Website from the European Union, Canada, or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information to the United States for storage and processing. The United States does not have the same data protection laws as the EU, Canada, and some other regions. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our business. By providing any information, including Personal Information, you consent to the transfer of that information to the United States and the use of your Personal Information, in accordance with this Policy.

The information provided in this “Notice to European users” section applies only to individuals in the United Kingdom (“UK”) and the European Economic Area (“EEA”) (hereafter collectively referred to as “Europe” as defined at the top of this Privacy Policy).

  • Personal Information.References to “Personal Information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation – i.e., any information relating to an identified or identifiable natural person. It does not include “anonymous data” (i.e., information where the identity of individual has been permanently removed).

  • Controller. RedCloud Technologies Inc. is responsible for your personal data. RedCloud is a corporation formed under the laws of the State of Delaware, United States of America, with offices in the U.S. For the purposes of European data protection legislation, your data will be controlled by RedCloud.

Legal bases for processing. In respect of each of the purposes for which we use your Personal Information, the European data protection legislation requires us to ensure that we have a legal base for that use. The legal bases of our processing of your Personal Information as described in this Privacy Policy will depend on the type of Personal Information and the specific context in which we process it. However, the legal bases we typically rely on are set out in the table below. If you have questions about the legal basis of how we process your Personal Information, contact us at us-support@red101.com:

Processing purpose

Details regarding each processing purpose listed below are provided in the section above titled “How we use your Personal Information.”

Categories of Personal Information involved

Details regarding the categories of Personal Information listed below are provided in the section above titled “Personal information we collect.”

Legal basis

1. Website delivery and operations: We need to process your Personal Information to operate the Website and our business, including responding to your requests or inquiries, providing you with access to content or information you requested, etc.

  • Contact data

  • Demographic data

  • Communications data

  • Online identifiers and account information

  • Marketing data

  • Internet activity or electronic network activity information

Processing is necessary to perform the contract governing our provision of our Website and our business or to take steps that you request prior to signing up for the Service.

2. For research and development: We may use your Personal Information for research and development purposes, including to analyze and improve the Website and our business.

Any and all data types relevant in the circumstances

These activities constitute our legitimate interests. We do not use your Personal Information for these activities where our interests are overridden by the impact on you.

3. We may need to process your Personal Information for additional purposes, such as:

  • To ensure access and maintenance of the Services, and to ensure their proper functioning.

  • For compliance, fraud prevention and safety.

  • For sharing your Personal Information with third parties as described in this Privacy Policy.

  • To disclose your Personal Information to a prospective or actual purchaser or seller in the context of a merger, acquisition or other reorganization or sale of our business or assets.

  • For the collection of statistical information about the use of the Services.

  • To protect our interests as a company, for different purposes, such as:

    • Enforcement of the Website Terms of Service.

    • Assess claims that any content violates the rights of third-parties.

    • For the establishment or exercise our legal rights or defending against legal claims.

  • Contact data

  • Demographic data

  • Communications data

  • Online identifiers and account information

  • Marketing data

  • Internet activity or electronic network activity information

We rely on our legitimate interests to process your Personal Information when performing these processing activities. We do not use your Personal Information for these purposes where our interests are overridden by the impact on you.

4. For marketing and advertising purposes: We and our third-party advertising partners may collect and use your Personal Information for marketing and advertising purposes.

  • Contact data

  • Demographic data

  • Communications data

  • Marketing data

Processing is based on your consent where that consent is required by applicable law. Where such consent is not required by applicable law, we process your Personal Information for these purposes based on our legitimate interests in promoting our business.

5. Compliance with legal obligations and protection purposes: We are subject to certain legal obligations that may oblige us to disclose your Personal Information to courts, law enforcement or regulatory authorities.

Any and all data types relevant in the circumstances.

Processing is necessary to comply with our legal obligations. Where Compliance with Law is not applicable, we and any relevant third parties have a legitimate interest in participating in, supporting, and following legal process and requests, including through co-operation with authorities. We and any relevant third parties may also have a legitimate interest of ensuring the protection, maintenance, and enforcement of our and their rights, property, and/or safety.

6. Further uses: We may use your Personal Information for reasons not described in this Privacy Policy.

Any and all data types relevant in the circumstances.

The original legal basis relied upon, if the relevant further use is compatible with the initial purpose for which the Personal Information was collected.

Consent, if the relevant further use is not compatible with the initial purpose for which the Personal Information was collected.

 

Your rights. Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you may have the following rights under data protection laws:

  1. Right of access: You have the right to ask us for copies of your Personal Information.

  2. Right to rectification: You have the right to ask us to rectify Personal Information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  3. Right to erasure: You have the right to ask us to erase your Personal Information in certain circumstances.

  4. Right to restriction of processing: You have the right to ask us to restrict the processing of your Personal Information in certain circumstances.

  5. Right to object to processing: You have the right to object to the processing of your Personal Information in certain circumstances.

  6. Right to data portability: You have the right to ask that we transfer the Personal Information you gave us to another organization, or to you, in certain circumstances.

  7. Right to withdraw consent at any time: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Exercising These Rights.

You may submit these requests by email to us-support@red101.com or at the following postal address: Corporation Trust Center, 1209 Orange St. Wilmington, New Castle, 19801, Delaware. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your Personal Information), if we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions.

 


Your Right to Lodge a Complaint with Your Supervisory Authority.

In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your Personal Information, you can make a complaint to the data protection regulator in your habitual place of residence.

      • For users in the European Economic Area – the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en

      • For users in the UK – the contact information for the UK data protection regulator is below:

        The Information Commissioner’s Office

        Water Lane, Wycliffe House Wilmslow – Cheshire SK9 5AF

        Tel. +44 303 123 1113

        Website: https://ico.org.uk/make-a-complaint/

 

Onward transfer

Except as otherwise provided in this Privacy Policy, we only disclose Personal Information to third parties who reasonably need to have access to it for the purpose of the transaction or activity for which it was originally collected or to provide services to or perform tasks or our behalf or under our instruction. All such third parties must agree to use such the Personal Information we provide to them only the purposes for which we have engaged them and they must either: (a) comply with a mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of Personal Information; or (b) agree to provide adequate protections for the Personal Information that are no less protective than those set out in this Privacy Policy. Where we have knowledge that an entity to whom we have provided Personal Information is using or disclosing Personal Information in a manner contrary to this Privacy Policy, we will take reasonable and appropriate steps to prevent, remediate or stop the use or disclosure.

You can obtain further information or a copy of or access safeguards under which your Personal Information is transferred outside of the EEA and/or UK by contacting us at Corporation Trust Center, 1209 Orange St. Wilmington, New Castle, 19801, Delaware.

 

Profiling

We may analyze Personal Information we have collected about you to create a profile of your interests and preferences so that we can contact you with information that is relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use Personal Information about you to detect and reduce fraud and credit risk.

If you have questions or complaints regarding this Policy or our handing of your Personal Information, please contact us-support@red101.com. We will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Privacy Policy. Residents of Switzerland should contact us with questions at the same address.

 

 

Enforcement and disputes

We commit to resolve complaints about your privacy and our collection or use of your Personal Information. If you do not receive timely acknowledgement of your request or have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us as set out in the Contact Us section below.

In addition to the above, you may complain to your home data protection authority and can invoke binding arbitration for some residual claims not resolved by other redress mechanisms. Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

 

Updates to the Privacy Policy

We may amend this Privacy Policy from time to time, without notice to you, in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our visitors, properties, strategic marketing partners, and service providers. Updated versions will be posted to the Website and the “last updated” date at the top of this Privacy Policy will be revised so that you are always aware of when the Privacy Policy was last updated. If we materially change how we use your Personal Information, we will notify you and request your consent before using the Personal Information in a different manner.

 

Contact Us

If you have any questions about our Privacy Policy or this Website, you may contact:

us-support@red101.com

RedCloud Technologies Inc.
Corporation Trust Center
1209 Orange St. Wilmington
New Castle, 19801, Delaware